Employee Engagement Summit 2012

Programme

09:00 – 09:30 Coffee and Registration

09:30 – 09:40 Introduction and Opening Address by Conference Chair

Dilys Robinson, Principal Research Fellow, Institute for Employment Studies

09:40 – 10:05 Implementing and Embedding your Engagement Strategy

• What should your strategy involve?
• Examining modes of engagement that actually work
• Practical tips to embed engagement
• Embracing flexibility and innovation

Liz Bramley, Head of Engagement & Diversity, The Co-operative Group

10:05 – 10:35 Engagement Anywhere – the Holistic Engagement Infrastructure

• Improve the understanding of employee lifecycles
• Create value through interaction
• Embed mobile and social media channels into your engagement strategy
• Measure engagement beyond traditional surveys

Carolin Braulik, Senior Project Manager, Globalpark

10:35 -10:45 Questions and Discussion with Speakers

10:45 – 11:10 Coffee and Networking

11:10 – 11:40 Title TBC

Jeremy Langley, Marketing and Business Development Director, Lumesse

11:40 – 12:05 Driving Employee Engagement in Panasonic

Annette Shortland, Senior HR Business Partner, Panasonic

12:05 – 12:35 Employee Engagement: ‘The truth the whole truth and nothing but the truth’

• The Why and the What of engagement (reality check, part one)
• The How of measuring engagement (watching out for G-I-G-O)
• Minding the management gap (what’s going on here?)
• Engagement & organisation performance (playmaking or playacting?)

Nicholas J Higgins, CEO, VaLUENTIS & Dean,International School of HCM

12:35 – 12:45 Questions and Discussion with Speakers

12:45 – 13:35 Lunch and Networking

13:35 – 14:05 Knowledge Share Networking Session

This is your opportunity to discuss and debate issues effecting your organisations.

14:05 – 14:30 Are your Employees Really Engaged?

• They say they are but how can you really tell?
• Are surveys just a tick box exercise?
• Dealing with employees that would have left your company in better job markets

Dr Kerstin Alfes, Senior Lecturer and Dr Stephen Gourlay, Reader, Kingston Business School

14:30 – 14:55 Examining Modes of Engagement

• Practical advice using social media
• Top tips
• Tools and techniques for engagement

Jon Formby, Senior Development Partner, The College of Law

14:55 – 15:20 Chef power!

• Values at the heart of engagement
• Organisational principles to ensure front line accountability/li>
• Developing inspiring leaders

Lynne Graham, HR Director, BaxterStorey

15:20 – 15:30 Questions and Discussion with Speakers

15:30 – 15:50 Coffee and Networking

15:50 – 16:20 Rewarding, Motivating and Incentivising Employees

• The importance of employee recognition
• Non financial rewards and salary sacrifice initiatives to help build engagement
• Offering rewards at no cost to the business
• Achieving win/win initiatives for both employers and the workforce
• Examining the different motivators between the generations

Susan Coulson, Director of People Management and Development, Home Group

Panel Discussion:
16:20 – 16:50 Keeping the Momentum Going – What are the Next Steps for Engagement?

• Your employees are engaged for now but for how long?
• Do you need to change or adapt your strategy for the future?
• How do you maintain momentum?

Panel Participants Include:

• Stephen Gourlay, Reader, Kingston Business School
• Sarah Coop, Head of Employee Engagement, Health and Wellbeing, British Gas
• Penny Gillott HR Business Partner, Norbert Dentressangle
• Catherine Wilson, HR Director, STA travel

16:50 Chairman’s Closing Remarks and End of Conference

Speakers

Dr Stephen Gourlay, Reader, Kingston Business School

Stephen is a Reader at Kingston Business School. He teaches research methods to postgraduate students and has done research on a number of management topics including healthcare managers’ information use, workplace health and safety, and technical change at work. He is currently heading the Kingston Employee Engagement Consortium at Kingston, and is a member of CRESS – the Centre for Research into Employment, Skills and Society. He has co-authored several reports on employee engagement for the CIPD. His current research interests are in employee engagement.

Dr Kerstin Alfes, Senior Lecturer, Kingston Business School

Kerstin is a Senior Lecturer at Kingston Business School, teaching Human Resource Management and Leadership in particular. She has been studying employee engagement since 2007 as a member of the Kingston Employee Engagement Consortium, which is part of CRESS – the Centre for Research into Employment, Skills and Society.
and has co-authored several reports on engagement for the CIPD and members companies of the Consortium. She is also interested in HR competencies, the role of the HR function, and HR in the public sector.

Jon Formby, Senior Development Partner, The College of Law

Jon Formby is the Senior Development Partner at the College of Law. The College of Law is the UK’s leading provider of legal education and training. He is a Chartered Member of the CIPD and has over 16 years experience working within HR in a range of sectors , including Leisure and Tourism, Education, Media and Public Sector.

He has played a key part in the cross functional team developing the “Talking the College” Business Development programme enabling everyone at the College to talk consistently and confidently about the College.

Susan Coulson, Director of People Management and Development, Home Group

Having spent twenty years in the private sector working for large service based organsiations such as Nationwide, BT, T-Mobile and the Barclays group Susan now works as the Director od People Management & Development for Home Group a large national Housing Association.

Susan has led major transformational change programmes involving cultural change, performance management and reward strategies, employee engagement design and development, learning and development and leadership and talent programmes. Susan is passionate about culture and employee engagement as drivers for individual and organisation performance and ensuring the HRD model adds true and lasting value.

Penny Gillott, HR Business Partner Norbert Dentressangle

Penny Graduated from Sheffield Hallam University and then went on to complete a Post Graduate Diploma in HRM from the University of West Sussex, she is also a Chartered Member of the CIPD.

Penny has been an HR Business Partner at Norbert Dentressangle Transport Services since September 2008. She has 13 years generalist HR experience, having worked in various sectors including Leisure and Tourism, Catering, Education and Transport and Logistics.

During her time with Norbert Dentressangle she has played a key role in significant change management projects across the business, all of which have necessitated the need for employee engagement. Norbert Dentressangle Transport Services has seen dramatic change over the last 3 years since the acquisition of the Christian Salvesen business and more recently the acquisition of TDG, which Penny has been heavily involved in.

Whilst Penny is a true HR generalist she is very interested in organisational change and development and the business impact that engagement can have on the performance of an organisation.

Annette Shortland, Senior HR Business Partner, Panasonic

Annette started at Panasonic straight from College and has now been here for 23 years. During that time she has seen a huge amount of change and has worked in different sectors such as Industrial, R&D, Consumer, Service & HQ either with a UK or European focus. Annette’s current role as Senior HR Business Partner is now more Shared Services and she is involved in all aspects of HR including working on European wide projects, talent management, organisation re-design, employee engagement and Chairman of the Trustees for the Pension Scheme.

Nicholas J Higgins, CEO, VaLUENTIS & Dean, International School of HCM

Nicholas J Higgins, CEO and founder of VaLUENTiS, is an expert in human capital management and organisational behaviour/performance. He is also the Dean of the International School of Human Capital Management. He is the main architect behind the groundbreaking Management Pathfinder/HCM Evaluator® and Employee Engagement 5D® solutions. Other innovations include the VB-HR™ Rating/Profiler, Human Capital Reporting Standards (GHCRS2006) and the Human Capital Composite Index (HCCI™).

Nicholas is currently authoring two publications: ‘Employee Engagement: The Definitive Guide’ (due 2012) and ‘The Human Capital Management Manifesto’ (due 2012). He is a regular speaker and has written a number of industry-related articles and reports, being widely regarded as a rising influence in the field of human capital.

In 2011 Nicholas J Higgins appeared, for the third time, on HR magazine’s Most Influential 100. Also in 2011, VaLUENTiS appeared in World Finance magazine’s Top 100 for innovation in human capital management.

Liz Bramley, Head of Engagement & Diversity, The Co-operative Group

Liz is responsible for the Employee Engagement and Diversity strategy across The Co-operative Group of businesses: – leading the management and development of a structured, strategic engagement and inclusion programme that is supporting successful cultural change and improvement across the group’s 6,000 high street locations, in close alignment with the revitalisation of The Co-operative brand.

The Co-operative Group recently secured the coveted 2010 Personnel Today award for employee engagement and was the largest employer to be accredited as a Top 50 Best Workplace by the Great Place to Work institute in both 2009 and 2010.

Liz’s career began in 1997 as a graduate trainee Chartered Management Accountant. Following qualification and a series of rapid promotions, she joined The Co-operative Group in 2002 as a commercial Finance Manager.

In 2004, Liz moved out of Finance to become Co-ordinating Analyst to the Group Chief Executive. After two successful years, where she gained a rich variety of business experience to complement an MBA from Manchester Business School, Liz chose to pursue her interest in organisational change; joining the Group Communications and Engagement team. Liz was appointed Head of Employee Engagement in January 2008 and extended her responsibility to Diversity in the second half of 2009.

Jeremy Langley, Marketing and Business Development Director, Lumesse

Jeremy brings sixteen years’ experience in the talent management industry to Lumesse, having originally joined in 2000 as Business Development Director and Sales Strategy Director of StepStone – Europe’s largest job board. Before this he was MD of a UK based recruitment firm and also spent two years at a competitor as UK MD

Dilys Robinson, Principal Research Fellow, Institute for Employment Studies

Dilys is a Principal Research Fellow at the Institute for Employment Studies, where she has worked for 15 years. Her main areas of expertise and experience are employee attitudes, workforce planning and forecasting, and evaluation. Dilys manages the Motivation and Well-being theme of IES’s HR Network, and leads IES’s research into employee engagement. IES was an early entrant into the field of engagement research, and more recently has moved into assessing the vital engagement role of managers at all levels – from first line supervisors, through often forgotten and sometimes vilified middle management, up to senior leaders.
In a previous existence, Dilys was employed by the NHS in a variety of posts at Regional, District and hospital level. She has a BA from the University of Durham, an MBA from the Open University, and is a Fellow of the CIPD and the RSA. In her spare time she enjoys reading, travelling and the theatre. She has also written a novel, and is still debating the best way to ‘engage’ an agent or a publisher!

Lynne Graham, HR Director, BaxterStorey

After university, Lynne Graham started her career in retail operations working for Clarks Shoes; learning how to deliver great customer service and business results through motivating teams. Following a secondment to set up a retail management training programme she got the “training and personnel bug” and developed her HR credentials with a number of well-known retailer organisations.
She then decided to broaden her experience through working for Eurostar (the high speed train operating company) as Customer Service and HR Director followed by six years at British Gas (a Centrica company) as HR Director. In this latter role she was responsible for an employee engagement change programme across the Centrica Group which saw engagement results shift from mediocre to world class and, as importantly, took employee engagement from “an HR process” to something owned by managers and embedded in the business culture.

Since 2010 Lynne has been HR Director for wsh, the parent company for a number of independent brands operating in the food services and hospitality sectors.

BaxterStorey is the largest company in the group and provides restaurant, café/deli bars, hospitality and fine dining to a range of business clients in diverse sectors such as media (BBC, ITV, Guardian, Pearsons); FMCG ( L’Oreal, Unilever); financial services (Barclays, State Street, Deutsche Bank, RSA ); professional services (Slaughter and May, Ashurst, Ernst and Young); transport (Network Rail, Transport for London, Virgin Atlantic, Aston Martin, Porsche); technology (Oracle, Cisco); pharmaceuticals (Elli Lily, Abbott, Pfizer); utilities (RWE npower, E.ON); retail (M&S, Sainsburys) and public sector (BIS, Environment Agency).
Employing 7,000 people across the UK and Ireland, the key to BaxterStorey’s success is its passion for fantastic food made from the freshest, locally sourced seasonal ingredients, absolute client focus, investment in training and development and its commitment to sustainability.

Carolin Braulik, Senior Project Manager at Globalpark

Carolin is a Senior Project Manager at Globalpark with a strong focus on large scale employee engagement project. She manages the Employee Engagement Community project for one of the UK’s leading retailers. Carolin holds a Prince2 certification and is a member of the AMP. She joined QuestBack four years ago and has been instrumental in establishing QuestBack UK’s HR practice.

Sponsors

Globalpark

Globalpark provides software for enterprise feedback management, customer experience management and social CRM, and is recognised as a world leading vendor in their industry. Globalpark enables organisations to gain insights from customer and employee experiences, through leading feedback and dialogue solutions.

Globalpark was founded in 2000 and has been on a double-digit growth path ever since. The Company is headquartered in Oslo, Norway, with subsidiaries in 7 countries and offices in a total of 17 countries, and serves over 5,000 customers across all sectors and industries, including Volvo, Ernst & Young, Coca-Cola, Microsoft, Bosch and General Mills.

Lumesse

Lumesse is the only global company making talent management solutions work locally. We help customers around the world to implement successful local talent management initiatives that identify, nurture and develop the right people, in the right place, at the right time. Our multi-cultural background and presence means we understand how to deliver talent solutions that work the way our customers work, as individuals and as teams, because no two people, organisations or cultures are the same. We regard differences as strengths, not as obstacles.

1,700 customers work with us in over 70 countries because they recognise that commitment, innovation and value only come from people. We help customers to unlock and inspire that human potential in their businesses. Our integrated talent management solutions are comprehensive, intuitive, secure and fully internationalised into over 50 languages.

Our passion is developing intuitive talent management technology that people love to use. Our integrated talent management solutions – including talent acquisition, onboarding, performance management, succession management, compensation management, enterprise learning management and talent analytics – create fantastic outcomes and inspiring careers. Gartner, Inc. describes us as a ‘Leader’ in its Magic Quadrants for both Talent Management and Talent Acquisition.

We are a growing, profitable, successful business, with solid backing from HgCapital, one of Europe’s largest technology investors. We believe that success comes from happy employees and happy customers , so we put our people on the ground, where our customers live and work, based from offices in Europe, the US and Asia Pacific. That’s why Bersin & Associates calls us an ‘outperformer’ for customer satisfaction.

VaLUENTiS

VaLUENTiS (‘The New Art of People Science’) – are the pioneering professional services firm of the last decade in Human Capital Management and Employee Engagement servicing clients across all sectors. In 2011 the company was a winner of the WorldFinance100 award for innovative solutions such as the Management Pathfinder/HCM Evaluator®, Employee Engagement 5D® framework, Human Capital Reporting Standards (GHCRS2006) and the Human Capital Composite Index (HCCI™).
VaLUENTiS sister organisation – The International School of Human Capital Management is a leading business school dedicated to enhancing people management expertise and knowledge in organisations offering a variety of courses supplementing its flagship HCMI qualification.
For further information see: www.valuentis.com and www.ISHCM.com

Information for potential sponsors
If your organisation would be interested in promoting itself through the wide variety of exhibitions, sponsorship and marketing opportunities available at this event, please visit our sponsorship mini-site here or email or call William Porter at wporter@symposium-events.co.uk or 020 7231 5100.

Venue

CCT Venues – Canary Wharf
Isis Building – Thames Quay
193 Marsh Wall
E14 9SG London

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Offers

	Bring a colleague for half price Bring a colleague to attend this event, or any other event, at the same time and the second delegate only pays half price.
	Early bird discounts Book for this event by: 20th January 2012 and SAVE 20% 29th January 2012 and SAVE 15% 13th February 2012 and SAVE 10% To obtain your discount, enter the code HR147EB in the shopping cart when requested or mention the offer when booking by telephone.
	Discounts codes and vouchers If you have received a special offer discount code or voucher, please book online as normal. When you reach the shopping cart you will be asked to imput your voucher code and your price will then be adjusted to match the offer you have received.
	Gold Club member discounts Members of our elite Gold Club benefit from 25% discounts on all events plus invitations to attend at least four events completely free of charge every year. With over 30 events covering HR strategy, diversity, health & safety, pay & benefits, recruitment, training, employment law and more each year, your organisation could save £000′s on training. Join the Gold Club here.

Special Offers – Notes & Conditions

1. Delegates will be charged for the price agreed at the time of booking. We cannot exchange offers or discounts for alternative offers at a later date.
2. Only one offer may be applied to a booking at any given time.
3. All offers and discounts are cancelled if payment does not reach us by the due date as stated on the invoice.
4. If the ‘Second delegate at half price rate’ offer is taken up, the half price rate applies to the least expensive event.

How to Book

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Pricing

Documentation

Presentations and other documentation relating to the event is supplied free to delegates. Non-attendees: £145.00 – Click here to order.

Special Offers

Only one special offer applies at any time. All discounts lapse if invoices are not paid by their due date, at which point the full registration fee will be payable.

Cancellations, Terms and Conditions

Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT. Cancellations at less than one month from the event date are be subject to full payment. Substitutions may be made at any date and are subject to a £100 + VAT administration fee.Non-payment or non-attendance does not constitute a cancellation. If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Changes to dates and courses are subject to a £100+VAT administration fee.

Please see our full terms and conditions here .

How to pay

All payments must be received before the event.

Payment can be made online by credit card or by phoning the booking hotline on 020 7231 5100 .

Alternatively, if you request an invoice when booking you can pay by cheque, in GBP (£), made payable to Black and White Trading Limited and sent to: Black and White Trading Limited, Unit 401, Palmerston House, 80-86 Old Street, London, EC1V 9NN. BACS payments and bank transfers can also be made – account details will be supplied on your invoice.