Employee Engagement Summit 2010
This event has now passed. However, the documentation is available. Click here to order.
Employees can feel isolated and lack faith in their leaders after a year of short term “quick fixes” to fight for survival. This seminar offers expert guidance on fostering engagement in the aftermath of redundancies and structural change and implementing cost effective and sustainable engagement initiatives. It will also focus on how leading organisations are going forward: developing leaders and employer branding to cultivate engagement, as well as how to measure levels of engagement and use the results to formulate effective strategies.
A recent Watson Wyatt survey found that 58% of companies have frozen or reduced salaries in 2009 and that 56% will continue to make structural changes over the next half year. However, with many organisations failing to communicate pay strategies and define new roles and responsibilities it is not surprising that large numbers of employees are feeling un-connected with their organisations, leaving talented individuals ready to accept new opportunities as the jobs market recovers.
“Good range of speakers form companies and institutes, great variety of viewpoints shared” –
Senior Director, HR, Capital One
“Good range representing a variety of approaches to engagement” –
HR Director, Telent Technology
“Excellent speakers- clear, relevant & thought provoking presentations” –
Research Consultant, Edgecumbe
09.00 – 09.30 Coffee and Registration
09.30 – 09.40 Introduction and Opening Address by Conference Chair
Chris Bones, Dean, Henley Business School
09:40 – 10:05 Keynote Address:
An Engaged Workforce Will Lead the Way Out of Recession
Tanith Dodge, Director of HR, Marks & Spencer
10:05 – 10:30 Maintaining High Levels of Engagement Despite Needing to Cut Costs
Kate Holt, UK Head of HR Business Partnership, KPMG
10:30 – 10:55 ‘The Ten’: Evaluating Engaging Organisations
Jeff Jolton, Director of Consulting, Kenexa
10:55 – 11:05 Questions and Discussion with Speakers
10.55 – 11.25 Coffee, Exhibition and Networking
11:25 – 11:50 Prospering through Service Excellence
Jo Causon, Chief Executive, Institute for Customer Service
11:50 – 12:15 Choosing Customer Service rather than Cutting Prices
Mike Williams, Head of People Development and Training, Firmdale Hotels
12:15 – 12:25 Questions and Discussion with Speakers
12:25 – 13:00 Knowledge Share Networking Session
Split into groups to brainstorm and discuss with your peers:
13:00 – 14:00 Lunch, Exhibition and Networking
14:00 – 14:25 Thinking about the Future of HR and Engagement (afternoon keynote)
Andrea Cartwright, Head of Employee Engagement, Nationwide Building Society
14:25 – 14:50 Employer Branding to Foster Engagement
Helen Bradbury, Change and Engagement Manager, E-on
14:50 – 15:15 Creative Research Methods to Design Engagement Strategies that Succeed
Don Porter CBE, Joint Managing Director, MSB
15:15 – 15:25 Questions and Discussion with Speakers
15:25 – 15:40 Coffee, Exhibition and Networking
15:40 – 16:05 The BEST Way to Engagement
Raffaela Goodby, Employee Engagement Manager, Birmingham City Council
16:05 – 16:30 The Latest Research: ‘The Engaging Manager’
Dilys Robinson, Principal Research Fellow, Institute for Employment Studies
16:30 – 16:40 Questions and Discussion with Speakers
16:40 Chair’s Closing Comments
Chris Bones was appointed Dean of Henley Business School at the University of Reading on 1 August 2008. Chris was previously Group Organisation Effectiveness and Development Director for Cadbury Schweppes, who he joined in 1999, taking responsibility for Executive Education and Development Culture, Communications, Change, Knowledge Management and Capability Development.
In his 22 years in business Chris has worked for Shell, Diageo (both in GrandMet and Guinness) and Cadbury Schweppes. He started in industrial relations, working on the UK’s largest oil refinery and progressing through management teams in brewing, retailing and property to board roles covering Europe, Africa and Asia Pacific. He has significant international business experience and a reputation as a leading practitioner in executive education and development, change and HR strategy.
Tanith Dodge was appointed to Marks and Spencer plc as Director of Human Resources in March 2008 and she is also a member of the Executive Committee. Tanith was formerly Group Human Resources Director at WH Smith since 2003, where she also held responsibility for Public Relations, Communications and Post Office Operations. Prior to this, she was Senior Vice President Human Resources for Europe, Middle East and Africa (EMEA), at InterContinental Hotels Group. Tanith has also fulfilled two HR Director roles for divisions of Diageo Plc and before this was International Human Resources Manger for Prudential Corporation Plc.
Kate Holt has worked for KPMG for 10 years and is currently their Head of HR Business Partners. In 2009 KPMG responded to the economic downturn with the introduction of the innovative flexible futures programme. Kate played a key role in ensuring that the firm achieved the level of partner and employee engagement essential to the success of the scheme.
Jeffrey Jolton is the director of global services at Kenexa, overseeing the project management and thought leadership for many of Kenexa’s largest global survey projects. Dr. Jolton has more than 15 years of extensive consulting experience, which have made him a leading expert in assessment-based organizational change. He has applied his innovative and insightful guidance to number of global businesses including Accenture, CVS, Ernst & Young, HSBC, Johnson Controls and PricewaterhouseCoopers.
Dr. Jolton is a regular presenter at numerous professional conferences and has more than 25 publications in professional and scientific journals. Recent topics of his works include understanding dysfunctional organizations, global truths about employee engagement, the role of critical thinking in strategic planning and behavior change across the global spectrum. He holds a Doctorate and a Master of Science degree in Industrial and Organizational Psychology from Ohio University.
Jo Causon took up her appointment as chief executive of the Institute of Customer Service in late March this year, succeeding David Parsons, who held the post for more than eight years.
Jo joined the Institute from the Chartered Management Institute, where she had been director of marketing and corporate affairs since July 2005. She previously held director roles in brand and business consulting and prior to that was both head of group marketing and strategic executive to the director-general at City & Guilds. Jo also has over eleven years experience in the financial services sector.
Mike Williams is the Head of People Development and Training for Firmdale Hotels, a market leading boutique hotel company with properties based in central London and New York. Reporting to the board he has overall responsibility for all aspects of the HR function.
Mike is a Fellow of the Chartered Instituted of Personnel Development and has over 15 years of experience working in HR in both retail and the hotel sector.
In his current role at Firmdale he has overseen the repositioning of the brand from 4* townhouse to the Luxury 5* Boutique. Having developed the HR function to provide support for all disciplines he has established the function as key and central to the business strategy.
With repeat business rates at over 55% the organisation has a high level of engagement from its customers which is developed by engaging employees to go the extra mile in a bespoke manner for each guest.
Andrea joined Nationwide Building Society in January 2008 as Head of Employee Engagement. Her portfolio includes Reward, Performance Management, Employee Relations, People management Advice, Employee Wellbeing, People Insight, Organisational values and behaviours alongside an overarching organisational brief to ensure high levels of employee engagement across the business.
Prior to joining Nationwide Andrea spent 5 years running a successful independent HR Consultancy business serving a wide range of clients as diverse as Royal & Sun Alliance, The House of Commons and Bristol City Football Club.
Prior to founding MSB in 1988, Don held senior management positions in British Airways and Lloyds Bank. In BA, he played a key role in the well documented and successful Customer First Programme. In Lloyds Bank, he held a similar role and had responsibility for market research, customer service and internal communication.
As Joint Managing Director of MSB, Don is responsible for blue-chip client accounts internationally. He has led employee research and engagement projects in a wide range of sectors. He has developed diangostic tools that are used successfully to define and drive forward change.
Raffaela Goodby has developed and led Birmingham’s award winning engagement programme, BEST Belief, Excellence, Success and Trust, for the last 3 years.
Raffaela is passionate about staff innovation and creativity, and in harnessing energy and ideas and translating this into effective strategies, excellent team working, and improved customer service.
She was a winner at the 2008 ‘Young Local Authority of the Year’ competition, and has a passion for engaging young people in local government, and launched ‘Generation BEST’, an engagement network for young people, as well as being personally recognised as an inspirational ‘Woman in Public Service’
She has been described as “one of the most energetic and purposeful people I’ve worked with in this field and has the personal drive and experience to actually affect change in really challenging circumstances”
Dilys is a Principal Research Fellow at the Institute for Employment Studies, where she has worked for 11 years. Her main areas of expertise and experience are employee attitudes, workforce planning and modelling, and evaluation. Dilys manages the Motivation and Well-being theme of IES’s HR Network, and is leading IES’s research into employee engagement and human capital measurement. These apparently unrelated topics have more in common than appears at first sight, including a paucity of research, relatively little by way of definition, and conflicting advice.
In a previous existence, Dilys was employed by the NHS in a variety of posts at Regional, District and hospital level. She has a BA from the University of Durham, an MBA from the Open University, and is a Fellow of the CIPD and the RSA. In her spare time she is a school governor and the mother of two teenage daughters, and is attempting to write her first novel.
Kenexa® provides business solutions for human resources. They help global organisations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organisation. For more than 20 years, Kenexa has studied human behaviour and team dynamics in the workplace, and has developed the software solutions, business processes and expert consulting that help organisations impact positive business outcomes through HR. Kenexa is the only company that offers a comprehensive suite of unified products and services that support the entire employee lifecycle from pre-hire to exit.
SuccessFactors is one of the fastest growing public software companies and the leading provider of on-demand Business Execution Software Solutions. The company enables organizations of every size, and across every industry and geography, to achieve high-performing workforces through goal alignment and execution, talent development and planning, and pay-for-performance initiatives. From 92 customers and approximately 282,000 end users in 2003 to more than 3,000 customers and 5.3 million end users today, SuccessFactors’ solutions are widely deployed across 60 industries in over 185 countries in 31 languages. Founded in 2001 with offices around the world, the company employs passionate people focused on revolutionizing the future of work. For more information, visit: http://www.successfactors.com.
Electronic Voting Systems, a division of Eurosis Ltd, supplies interactive engagement tools to promote communication between employer and employee. The system can be used in a variety of ways- staff engagement, in-house training, market research, branding, equality and diversity and recruitment to name but a few. Questions are programmed into the software with a choice of answers. The software enables participants to give instant feedback to questions, as well as breaking down the answers demographically, providing employers with a more in-depth view. Employees feel less vulnerable as the process is anonymous and so responses are likely to be more honest. Once participants have responded, the results are displayed on screen for all to view. Alternatively, responses can be saved and looked at, at a later date. The systems are available to rent from Eurosis, who will provide a qualified operator to run the interactive part of the meeting for you. You can also purchase a system from us and create the voting sessions whenever you require them.
Please note that the new venue for the Employee Engagement Summit 2010 is:
CCT Venues – Smithfield, Two East Poultry Avenue, London, EC1A 9PT
Book your place at this event:
| Inc VAT | |
| Standard Rate @ £564 | £662.70 |
| Public Sector Rate* @ £489 | £574.58 |
| Charities Sector Rate** @ £389 | £457.08 |
| Supplier Rate*** @ £1000 | £1175 |
Booking hotline: 020 7231 5100
*Public Sector Rate: Includes Local Government, NHS, Academics and Universities
**Charities Sector Rate: Applies to registered charities only (quote reg. no.)
***Suppliers Rate: Consultants and vendors to the market. Click here for more information about the supplier rate.
Why not exhibit at this event instead? Click here for more information or contact Bill Porter on +44 (0) 20 7231 5100
Additional copies for attendees: £75.00
Non-attendees: £145.00 – order here
Only one special offer applies at any time. All discounts lapse if invoices are not paid within 30 days of issue date, at which point the full registration fee will be payable.
Cancellations received in writing up to one month before the event will be refunded in full, less an administration charge of £100 + VAT.
Please see our full terms and conditions here.
All payments must be received before the event.
Payment can be made online by credit card or by phoning the booking hotline on 020 7231 5100.
Alternatively, if you request an invoice when booking you can pay by:
Cheque, in GBP (£), made payable to Symposium Events and sent to: Symposium Events Ltd, Suite 5, No. 1 Mill Street, London, SE1 2DF.
Tuesday 27 April 2010 – CCT Venues – Smithfield, London
Click the image above to download the conference brochure
Experts From:
 |
 |
 |
 |
 |
 |
 |
Gold Sponsors:
Bronze Sponsors:
