Leveraging HR Technology Forum 2010

09.00 – 09.30 Coffee and Registration

09.30 – 09.40 Introduction and Opening Address by Conference Chair

Vanessa Robinson, Head of HR Practice Development, CIPD

09.40 – 10.05 Driving Business Gains Through HR Technology

Catherine Griffiths, HR Business Partner – Organisation Strategy & Service Design, Birmingham City Council

10.05 – 10.30 HR Transformation is a Journey, Not a Destination

• Understanding the second wave of HR transformation
• Recognizing trends in HR technology
• Defining best practice and leveraging HR technology

Steffen Lichtenberger, Director for Business Development SAP HCM for EMEA & India Region, SAP

10.30 – 10.40 Questions and Discussion with Speakers

10:40 – 11:10 Knowledge Share Networking Session

Split into round table groups and discuss your key concerns and challenges with your peers.

• How can you use social media to improve HR services?
• What are the advantages and challenges you have faced when using digital technology?
• what steps can you take to improve information management and analytics

11.10- 11.35 Coffee, Exhibition and Networking

11.35– 12.00 Change Management: Winning the Hearts and Minds

• Engaging your workforce
• Gaining buy-in from the company to ensure success
• Tackling cultural changes
• Ensuring user friendly functionality

Kim Peckover, HR Systems Manager and Alfredo Thompson, eRostering Project Manager, Southampton University Hospitals NHS Trust

12.00 – 12.25 Maximising Long Term Returns on HR Technology Investments

• Choosing between SaaS and custom, and multiple and single platform solutions
• Driving for simplicity or achieving major business impact
• Merely collecting more data or generating business intelligence
• Installing software or genuinely enhancing performance and capability

Clinton Wingrove, EVP and Principal Consultant, Pilat HR Solutions

12.25 – 12.50 Reducing HR Costs Whilst Improving Service

• Implemented a robust and easy-to-use self-service solution
• Easing day to day information requests
• Reducing costs
• Examining the challenges and solutions throughout the project

Mark White, Business Development Director, Transversal

12.50 – 13.00 Questions and Discussion with Speakers

13.00 – 14.00 Lunch, Exhibition and Networking

14.00 – 14.25 Competency Development for Improved Employee and Business Performance

• Identifying and developing competencies through effective training plans
• Assessing performance and managing compensation thanks to Integrated Talent Management
• Setting career path using a collaborative approach for improved talent retention
• Aligning business strategy with operational human resources through talent planning
• Measuring ROI on training plans, compensation plans, etc.
• Case Study : competency review at Sage

Arnaud Caupin, International Development Director, TalentSoft

14:25 – 14:50 HR Global Transformation and Outsourcing…Heaven or Hell?

Paul Harrison, Former VP of Global HR Shared Services and Outsourcing, Sun Microsystem

14.50 – 15.00 Questions and Discussion with Speakers

15.00 – 15.15 Coffee, Exhibition and Networking

15.15 – 15.40 Improving HR Technology in Austere Times

• Improving HR Technology without investment
• Maximising the use of existing systems
• Making wise choices
• Improving workforce planning
• Launching new HR shared services

Sarah Hirst, Workforce & Succession Planning Manager, Northamptonshire Police

15.40 – 16.10 Panel Discussion: Future Innovations – Looking at What’s New and Exciting?

This is your opportunity to discuss what new technology will be coming through the pipeline and what new trends to expect in the future.
Panel Participants:

• Steffen Lichtenberger, Director for Business Development SAP HCM for EMEA & India Region, Sap
• Clinton Wingrove, EVP and Principal Consultant, Pilat
• Mark White, Business Development Director, Transversal

16:0 Chair’s Closing Comments and Close of Conference

Speakers

Confirmed Speakers:

Vanessa Robinson, Head of HR Practice Development, CIPD

Vanessa has oversight responsibility for all of the research undertaken by the CIPD. In addition she leads on the research in areas including the changing shape of the HR function, and HR’s role in talent management and change management.

The impacts of technology on effective people management, and in particular the way new social technologies can contribute to higher organisational performance continue to be areas of research interest.

Catherine Griffiths, HR Business Partner – Organisation Strategy & Service Design, Birmingham City Council

Catherine has over 15 years public sector experience, the majority of this spent with Birmingham City Council. She spent 4 years as Head of HR and 5 years as a manager in the council’s commercial department before moving into a corporate role developing the corporate strategy for HR.

She led the approach on designing the future operating model for HR.

Catherine is a fellow member of the CIPD, has a business degree from Aston Business School and an MSC in change management.

Steffen Lichtenberger, Director for Business Development SAP HCM for EMEA & India Region, SAP

Steffen Lichtenberger is Director for Business Development SAP HCM for EMEA & India Region.

Within the regional organization he is responsible for the SAP HCM go-to-market strategy as well as the execution of various regional demand generation programs. Steffen has rejoined SAP in 2009 and has more than 15 years of expertise in the SAP HCM business.

Before he had worked as Managing Director for NorthgateArinso Switzerland as well as for Ciber. He holds a degree in Business Administration and Human Resource Management from the University of Mannheim and lives in Zurich (Switzerland).

Kim Peckover, HR Systems Manager, Southampton University Hospitals NHS Trust

Despite having such a youthful appearance Kim is a seasoned IT professional with a time served career expanding across several industries. These include banking and engineering, software facilities and education.

The latter opportunity significantly involved a 2 year contract in the Sultanate of Oman to set up the Computer Centre at then brand new University and Teaching Hospital (1986-88).

Returning to UK, Kim spent the next 14 years working for IBM UK supporting the Profs/Office Vision office system, managing many IT projects including pan-EMEA machine room consolidations, and delivering Performance, Capacity and Hardware Facilities Management until 2002.

Kim moved to SUHT in late 2002 to introduce IT into the management of Juniors Doctors Working Hours, subsequently becoming the Project Manager of the very successful SUHT implementation of the NHS national NHS Electronic Staff Record (ESR) HR and payroll system.

Now the SUHT HR Systems Manager, Kim participates nationally to help steer the strategic direction of ESR, delivers the SUHT eHR Strategy programme, and still manages the project to further exploit and expand ESR function by implementing Self Service across the 8000 strong employee organisation with a challenge of paper-light HR.
Kim attributes her personal growth and business successes to making good career opportunities and choices, and more importantly the support, understanding and love of a good cat – well several actually.

Alfredo Thomson, eRostering Project Manager, Southampton University Hospitals NHS Trust

Alfredo has a Master’s Degree International Employment Relations and Human Resource Management from the London School of Economics. He is trained in PROSCI Change Management Methodology and joined Southampton University Hospitals NHS Trust in 2008 after working for four years in the Caribbean on two major private and public sector HR transformation projects.
In his current role he has helped the organisation to identify more than £500K potential savings and is currently passionately working to ensure that the benefits are released.

Clinton Wingrove, EVP and Principal Consultant, Pilat HR Solutions

Clinton Wingrove is the EVP and Principal Consultant at Pilat HR Solutions, a recognized thought and market leader of talent management and provider of highly tailored solutions.

Clinton’s personal passion is working with organizations to improve individual, unit and enterprise performance through the holistic design of processes, metrics and supporting IT – which when combined, enable individuals to realize their true potential.

He has worked extensively with senior managers and executive level staff in such organizations as Diageo, HM Treasury, BT, Rhône Poulenc, World Bank, Toys R Us, and BA.

Clinton is also a sought-after guest speaker and writer on the topic of technology supported multi-rater feedback, performance management, and personal development management.

Mark White, Business Development Director, Transversal

Mark White is the Business Development Director at Transversal; a company that provides self service solutions to customers like The BBC iPlayer, Royal Mail and Aviva.

A computer science graduate, Mark has always been interested in ways that people use technology to self serve. Throughout the growth of internet shopping and banking he’s been at the forefront helping companies implement on line help solutions that automatically answer customer questions. He most recently helped Marks and Spencer implement a new intuitive on line help service.

Mark believes there is a great opportunity for companies to embrace the same self service technology internally, providing employees with intuitive self help so that they don’t need to phone or email internal departments unnecessarily to find answers to questions.

As a result Mark has now created a new business function at Transversal that is focussed on providing internal self help solutions. The first product launched was AskHR which is proven to answer over 70% of internal HR queries automatically.

Arnaud Caupin, International Development Director, TalentSoft

Arnaud is in charge of all international operations at TalentSoft.
Over the course of his career, Arnaud has built an in-depth knowledge on the intercultural aspects of human resources and talent management. He gained this experience by working for multinationals organisations in Europe, North-America, Asia and Africa throughout his career.

Paul Harrison, Former VP of Global HR Shared Services and Outsourcing, Sun Microsystems

Paul Harrison was VP of HR Global Shared Services and Outsourcing at Sun Microsystems. He was responsible for HR operations and service delivery across 50 countries and the management of one of the most extensive global HR outsourcing contracts in the industry.

Paul has had a number of positions in Sun including HR Director, EMEA and international assignments in the US and Asia. Previous to Sun, Paul held senior HR positions at GE and Unisys. He has a degree in Economics from Bristol University and is a Fellow of the Institute of Personnel and Development.

He lives in Hampshire with his wife and enjoys country walking and many sporting activities such as Tennis, Football and Cricket.

Sarah Hirst, Global Workforce & Succession Planning Manager, Northamptonshire Police

Sarah has 10 years HR management experience with Northamptonshire Police and was responsible for implementing Workforce Planning within the Force ahead of many other forces ‘seeing the light’.

In recent years this had led to her being cited as lending considerable expertise to other Forces now seeking to develop their Workforce Planning Solutions. Sarah is currently the HR Services Manager for the force and is leading on the implementation of a new HR shared service for the Force.

Sarah also undertakes the role of HR Systems Manager and, between 2002 and 2004, played a key role in the development and implementation of a bespoke, in-house HR System.

Sarah has a BA (Hons) degree in Religious Studies from Winchester and an MSc in Officer Systems from Northampton University.

Sponsors

Pilat HR Solutions

Pilat was founded in 1974 to bring rigor to HR – partnering with organisations to maximise performance and realise potential.
We provide three types of offerings: consulting, web-based software applications, and data collection and analysis services.
Top industry analysts recognise Pilat as a thought and market leader, providing highly bespoke talent management solutions.
We excel at understanding precise requirements and delivering the ‘best-fit’ solution.
We also have a range of standard products and services.
Pilat has offices in the US, UK and Israel and works with large- and medium-sized commercial and not-for-profit organisations, as well as national and local government.

Transversal

AskHR is an intelligent online HR advisor that is proven to answer 85% of employee questions automatically; significantly reducing their need to contact HR department.

Developed by Transversal, the UK’s leading developer of intelligent self service solutions, AskHR utilizes the same technology as used by the BBC, Royal Mail and Barclays Bank to automatically answer customer queries.

With AskHR, employees can ask a question in any way they choose. AskHR understands the language context using its patented Memory Engine and returns the best contextual answers from its knowledgebase. The content is provided by your own HR advisors so the information always accurately reflects your own HR policies, but in more employee friendly question and answer style.

Keeping Ask HR up to date is easy. AskHR helps you spot the knowledge gaps by reporting which employee questions couldn’t be answered because of lack of content.
With just a few hours training you will be able to enter new content at any time and feel comfortable managing all aspects of AskHR publication and reporting features.

AskHR is 100% consistent. It is available 365x 24, never takes holidays and is never off sick. It takes just 8 weeks to set-up. Results are immediate.

SAP

SAP ERP Human Capital Management (SAP ERP HCM) is a comprehensive, integrated human resources management solution that delivers unmatched global capability. SAP ERP HCM gives organizations in all industries worldwide the tools needed to manage their most important asset: people. The solution helps executives, human resources (HR) professionals, and line-of-business (LOB) leaders to forecast, plan, and hire the best talent, as well as cultivate the skills of and train their workforce.
For more information, please visit – http://www.sap.com/solutions/business-suite/erp/hcm/index.epx

TalentSoft

TalentSoft is a European leader in On-demand Integrated Talent Management software

TalentSoft combines Employee Performance and Competency Management.

It is the only modular SaaS solution enabling you to integrate the full Talent Management cycle: identification, evaluation, development and planning.

International projects:
We support pan-European and international roll outs and advise international customers such as Sage, CBS, Bollore, Total, on Talent Management best practices to be implemented in the solution.

Several hundred thousand employees worldwide are managed by TalentSoft.

TalentSoft manages all talent management processes:
• Integration of your job and competency framework,
• Appraisal campaigns, online profiles, training plans, objectives, people and salary reviews, mobility and recruitment actions,
• Monitoring and productivity of your HR development actions: dashboards, decision-support tools.

Personalized and adaptable SaaS solution:
• Implementation three times faster, in 3 to 4 months,
• Zero costs for administration, adaptability and updates,
• Permanent web access to the latest version of the solution,
• HR Managers are in control, developing and optimizing their HR framework, forms and campaigns.

HR 2.0:
• Access information in a maximum of 3 clicks, without training,
• Corporate social network: involving all actors in the company,
• Employee retention through involvement in the management of their career,
• Online employee profiles for communicating wishes and experience.

Compliance with European HR and IT regulations: maintaining employability and social dialogue.

TalentSoft is an international and multilingual solution implemented in more than thirty countries.

GTI Recruiting Solutions Ltd

Since 1999 GTI Recruiting Solutions has been supplying bespoke outsourced graduate recruitment solutions and applicant tracking systems for organisations around the world.
If you want us to manage your full end-to-end graduate recruitment process, we’ve got the skills, the reach and the experience to do that. Easily. Or if you want us to look after key elements of the graduate recruitment process that complement your existing activities – such as marketing, screening and interviews – we can do that too. And it doesn’t matter whether you’re looking for one graduate or 200. Or whether you want those graduates to be from the UK, China or any other place in the world. We can do it. No one has graduate recruitment channels even remotely as good as ours. Being part of the world’s largest graduate media company, Group GTI, is a huge advantage.
As a white label product our Applicant Tracking System (ATS) is branded as an employer’s own system and provides companies with a best practice solution underpinned by a comprehensive suite of tracking and reporting tools. Scalable in terms of both cost and functionality, the ATS can be tailored to meet the requirements and demands of both the small and large scale recruiter; helping to reduce the time spent on administration and removing many of the frustrations associated with processing, organising and communicating with hundreds if not thousands of applicants.

Information for potential sponsors

If your organisation would be interested in promoting itself through the wide variety of exhibitions, sponsorship and marketing opportunities available at this event, please visit our sponsorship mini-site here or email or call William Porter at wporter@symposium-events.co.uk or 020 7231 5100.

Venue

CCT Venues – Canary Wharf
Walbrook Building – Thames Quay
195 Marsh Wall
E14 9SG London
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Offers

Bring a colleague for half price

Book for a colleague to attend this event, or any other event, at the same time and the second delegate only pays half price.

Early bird discounts

Discounts may be attainable through email promotions.

To obtain your discount, enter the code HR130EB in the shopping cart when requested or mention the offer when booking by telephone.

Discounts codes and vouchers

If you have received a special offer discount code or voucher, please book online as normal. When you reach the shopping cart you will be asked to imput your voucher code and your price will then be adjusted to match the offer you have received.

Gold Club member discounts

Members of our elite Gold Club benefit from 25% discounts on all events plus invitations to attend at least four events completely free of charge every year.

With over 30 events covering HR strategy, diversity, health & safety, pay & benefits, recruitment, training, employment law and more each year, your organisation could save £000′s on training.

Join the Gold Club here.

Special Offers – Notes & Conditions

1. Delegates will be charged for the price agreed at the time of booking. We cannot exchange offers or discounts for alternative offers at a later date.
2. Only one offer may be applied to a booking at any given time.
3. All offers and discounts are cancelled if payment does not reach us by the due date as stated on the invoice.
4. If the ‘Second delegate at half price rate’ offer is taken up, the half price rate applies to the least expensive event.

How to Book

Book online here
or call the booking hotline: 020 7231 5100

Pricing

Documentation

Presentations and other documentation relating to the event is supplied free to delegates. Non-attendees: £145.00 – Click here to order.

Special Offers
Only one special offer applies at any time. All discounts lapse if invoices are not paid by their due date, at which point the full registration fee will be payable.

Cancellations, Terms and Conditions
Cancellations received in writing up to one month before the event will be refunded in full, less an administration charge of £100 + VAT. We cannot accept cancellations after that time.

Please see our full terms and conditions here .

How to pay
All payments must be received before the event.

Payment can be made online by credit card or by phoning the booking hotline on 020 7231 5100 .

Alternatively, if you request an invoice when booking you can pay by cheque, in GBP (£), made payable to Symposium Events and sent to: Symposium Events Ltd, Suite 5, No. 1 Mill Street, London, SE1 2DF. BACS payments and bank transfers can also be made – account details will be supplied on your invoice.