Payments and Cancellations

Conference fees are payable in advance and we reserve the right to refuse admission if payment is not received before the event. Fees may be paid by credit card, by cheque or transfer to accompany your booking form, or upon receipt of an invoice.

Substitutions may be made at any date. Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of between 10% and 20% depending on the event. Cancellations beyond that date will be subject to full payment.

Non-payment or non-attendance does not constitute cancellation.

Special Offers and Discounts

Where discounts and special offers apply these are not cumulative and only one offer can be applied to a booking.

Programme Changes

It may be necessary for reasons beyond the control of the organisers to alter the content and timing or location of the event.

Use of Contact Data

We may use contact data supplied when you book to contact you about other Symposium Events or allow carefully selected third party companies to let you know how you can benefit from similar offers. If you do not wish this to happen please send use your amended details here.

Accommodation and Other Venue Charges

Unless otherwise stated booking fees only cover attendance at each event and refreshments provided by the organiser. Accommodation, travel, telephone and other incidental charges are the responsibility of the delegate. Should Symposium be charged for any unauthorised costs incurred by delegates, these will be passed on to the delegate with the addition of an administration fee of £50 or 10%, whichever is greater.

Loss or Theft of Property

Symposium accepts no liability for the loss or theft of any property belonging to delegates.

Privacy Policy

At Symposium Events Ltd we are committed to protecting and respecting the privacy or all our customers and visitors.

The information collected from customers for billing purposes will be kept confidential.  Information collected for billing will include contact details and payment information (e.g. credit or debit card details), none of which will be passed onto third parties.  Delegate registration data and registrations on forums etc may be reused for marketing purposes.  If you do not wish to receive further marketing communications please email accounts@symposium-events.co.uk.

When visitors use the website, information such as the ISP's domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.

Customers are responsible for ensuring that only authorised personnel access their accounts. If for any reason you are concerned about this, please contact us on accounts@symposium-events.co.uk. Should you have any queries relating to our Privacy Policy, please contact us at accounts@symposium-events.co.uk.

Gold Club Terms and Conditions

Membership Fees
Membership of Symposium Event’s Gold Club costs £949 + VAT and entitles your organisation to the discounts and offers specified in the brochure, on this website and in other marketing materials that may from time to time be issued.

Membership is valid for 12 months from receipt of payment and only events being held in that period may be booked with the membership discounts.

You cannot claim any discounts or benefits before payment has been received. Unless otherwise stated, all discounts and offers are on a stand alone’ basis and cannot be combined with other discounts or offers.

Only the discount or offer claimed at the time a booking is taken will be applied - we cannot change or upgrade offers subsequently.

Variation of Terms
Symposium reserves the right to change and amend the terms of membership and the nature and conditions of any offers relating to the Gold Club at any time.

Event Bookings and Cancellations
The Gold Club fee is non-refunderble. All bookings for free events taken as a part of club membership are free to attend, but are subject to a £145 + VAT fee if the delegate cancels or does not show up.

With regard to the free event places, club membership guarantees your organisation will be offered a place for one employee to attend at least four events (or event days in the case of two day events) per year, but places may be limited at each event and are bookable on a first come, first serve basis. Because of this, we cannot guarantee you attendance at a minimum number of events over the membership year. Member organisations are limited to a maximum of four free places per year.

Bookings for events made using your membership
discount are subject to our standard cancellation terms: full refunds, less £100 + VAT, are paid on cancellations received more than one month prior to the event; the full invoiced fee is payable for cancellations received at less than one month from the event.

Unless otherwise stated or amended here, in addition to these terms, our standard delegate booking terms also apply. These can be found above.