Information

Standard Terms

1. Payments and Cancellations
   All conference fees are payable by the invoice due date or in advance of the event date, whichever is sooner. We reserve the right to refuse admission if payment is not received before the event. Fees may be paid by credit card, cheque or transfer to accompany your booking form or online, or upon of receipt of an invoice.
2. Confirmation of Booking
   We do not accept provisional bookings and you cannot ‘reserve a place’ without incurring liability for the full payment or the cancellation charges specified in Section 3 (below). If you wish to ensure a place is available for you, you must make a confirmed booking as we cannot hold places open and it is in the nature of some venues that we have to cap attendance figures for some events.
3. Cancellations, Changes and Substitutions by delegates
   Cancellations can be made up to one month before the event. Cancellations must be confirmed in writing and will be subject to a cancellation charge of £100 + VAT. Cancellations at less than one month from the event date are be subject to full payment. Substitutions may be made at any date and are subject to a £100 + VAT administration fee. Non-payment or non-attendance does not constitute a cancellation.   If you want to change to another course date, or different event, we will do our best to accommodate your request, but we reserve the right to refuse changes. Changes to dates and courses are subject to a £100+VAT administration fee.
4. Cancellations & Rescheduling by Symposium
   It is very rare for Symposium to cancel an event, but if, due to circumstances beyond our control (Acts of God, terrorism etc), this is necessary, a full refund will be offered. If the event is resceduled for a new date customers will be advised of the date as soon as possible. If the rescheduled date is more than 30 days from the notice by Symposium, we request that customers notify us if they cannot attend no later than ten days before the revised date. Should the revised date be less than 30 days from the date of notice, we require a minimum of two days notice if the customer cannot attend. Failure to notify us will result in full payment being due. We cannot accept liability for any losses relating to travel and accommodation. Symposium’s liability is strictly limited to refund of the delegate fee.
5. Special Offers and Discounts
   Where discounts and special offers apply these are not cumulative and only one offer can be applied to a booking. The price current at the time of booking is the price you will be charged and we cannot amend, replace or substitute your booking to take account of any subsequent special offers, discounts or reductions that may be made as part of the event marketing. Early bird discounts are only available until the advertised date. All discounts lapse if invoices are not paid within 30 days of issue date, at which point the full registration fee will be payable.
6. Programme & Venue Changes
   It may be necessary, for reasons beyond the control of the organisers, to alter the content and timing or location of an event. Where this happens, we will endeavor to advise you of this in reasonable time. Such changes are an inevitable part of event organisation and do not constitute grounds for cancellation of a delegate booking. Notifications may be made via our website, email, telephone or letter but we cannot guarantee receipt. If you are unsure about any aspect of the event, please call us for an update.
7. Use of Contact Data
   We may use contact data supplied when you book to contact you about other Symposium Events or allow carefully selected third party companies to let you know how you can benefit from similar offers. If you do not wish this to happen please send us your amended details using the form on our website at www.symposium-events.co.uk.
8. Accommodation and Other Venue Charges
   Unless otherwise stated booking fees only cover attendance at each event and refreshments provided by the organiser. Accommodation, travel, telephones and other incidental charges are the responsibility of the delegate. Should Symposium be charged for any unauthorised costs incurred by delegates, these will be passed on to the delegate with the addition of an administration fee of £50 or 10%, whichever is greater.
9. Conference Documentation
   The delegate fee entitles you to one copy of the documentation. This is normally handed to you on arrival at the event. Additional copies may be purchased for a small charge.
10. Loss of Theft of Property
    Symposium accepts no liability for the loss or theft of any property belonging to delegates.
11. Travel
    You are advised to take out appropriate travel insurance, as we will not accept any liability for travelling,
    accommodation or other expenses incurred as a consequence of a possible event cancellation or postponement.

    We will not accept liability for any loss, including incidental or consequential damages etc.