STREAM A
HR Delivery

Stream A will delve deeper into HR service delivery. The panel of speakers will provide you with the opportunity to really scrutinise the contributions your HR outsourcing and Shared Service Centres make, allowing you to consider the model of your approach.

STREAM B
HR Metrics & Employee Engagement

Stream B provides expert advice on how to improve your engagement strategies and brand values. You will delve into how this links with human capital metrics and, in turn, examine how it adds value to your organisation's bottom line.

10.50 - 11.30
HR Service Delivery
and Structural Transformation of HR

• Aligning your technology and service delivery strategies
• Ensuring outsourcing, Shared Service Centres and business partners work together as one HR function
• Refining earlier transformation processes

Albert Martens, Global HR Project Manager, IKEA

10.50 - 11.30
Human Capital Metrics – The Link to Employee Engagement

• The role of leadership in engaging employees
• Methods to achieve better engagement levels
• Employee engagement to gain competitive advantage: Can you
add value to the bottom line?

Regis Mulot, Vice President, Human Resources, Community &
Corporate Citizenship, Europe, Middle East & Northern Africa,
Levi Strauss Europe

11.30 - 12.10
Leveraging Productivity and Quality of HR Processes by
Developing a Transnational Shared Service Approach

• Examining the initial situation and intended end state
• Looking at the transformation journey
• Considering the indicators
• Key success factors, lessons learnt and the future outlook

Eugenio Soria, Director Compensation and Benefits, Performance Management, International Mobility, Human Resources, Siemens Spain

Lubos Miskuf, Head of Human Resources, Siemens Czech Republic

11.30 - 12.10
Building Engagement to Impact Customer Satisfaction

• IHG' s journey to understanding the needs and desires of our diverse global workforce
• 'The Deal' - the creation of our shared values and IHG Commitment
• The role and requirement of leaders in bringing the Winning Ways into the workplace
• The bottom line impact - Guest satisfaction and the linkage to profitability

Tony Bainbridge, SVP Human Resources EMEA,
InterContinental Hotels Group

STREAM A
HR Delivery (continued...)

STREAM B
HR Metrics & Employee Engagement (continued...)

13.10 - 13.50
Maximising the Contribution of HR Shared Services

• Considering the model of approach
• Adopting lean thinking
• Examining the HR system
• Impacts on costs and performance

David P Barr, Head of HR Shared Services, Standard Life plc

13.10 - 13.50
Aligning Consumer Brand, Culture and Values

• Attracting, retaining and engaging employees
• Developing an employer brand in the fashion industry
• Managing the growth of Diesel

Sergio G. Caredda, Global Training & Development Manager, HRIS
Implementation Project Manager, Diesel

13.50 - 14.30
Interview with Rolls Royce

This session will give you the opportunity to askMark any questions
that are at the top of your HR Shared Service Centre agenda.

Mark Judd, HR SSC Director, HR Shared Service Centre,
Rolls-Royce plc

13.50 - 14.30
The Importance of your Employer Brand

• Gaining value from branding and engagement
• Ensuring your employee values are in line with the company mission
• Remaining ahead in the global fight for talent
• Delivering the brand promise to all employees

Gerard Antoine, VP Human Resources Development,
Volvo Construction Equipment

STREAM A
HR Transformation

Stream A will explore how to create a unified HR function through
innovative redesign, and will look at how changing market conditions result in the need for the HR department to
remain flexible.

STREAM B
Global Approaches

Stream B will provide you with an insight into the demands of global
companies working cross-border. You will have the opportunity to
look into managing the contrasting cultures, expectations and skills
needed for efficient international HR.

11.30 - 12.10
Creating a Unified HR World Class Function

• Comparing BT’s current position to the past
• Delivering and supporting change
• Examining the HR structure
• Measuring the results

Jenny Arwas, HR Director, BT Group Functions

11.30 - 12.10
Exploring the Impact of Global Working on HR and HR Strategies

• Working globally
• Managing cultural norms and expectations
• Impact on HR
• The skills needed for effective international HR

Tony Campion, Senior Manager HR, Pfizer GFSS Europe

12.10 - 12.50
Developing a ‘One Company Identity’

• Defining the core value of the company
• Empowering and helping the leader to support change
• New employer branding
• Sustaining the new identity through company training

Dimitri Hovine, Corporate Director HR, SPE-Luminus

12.10 - 12.50
Creating a Global Approach to HR Processes

• Remapping the HR process to a global framework
• Implications and benefits of the new rollout
• Results to date and future progression

Gary Madden, Process Director HR, Cadbury Schweppes

13.50 - 14.30
The Emotion and the Rule: Integrate Innovation
to a Business Mentality

• Clarifying the understanding of the company’s innovation challenge
• Matching innovation to the organisation development
and people strategy
• Cultivating an innovative network within and beyond
the organisation
• Examining the systems and processes that make things happen
• Measuring and rewarding innovation

Fernando Ferri, Group HR & Organisation Director, Zambon Group

13.50 - 14.30
Driving a Global Efficiency with HR Outsourcing

• Improving visibility and accountability with process re-engineering
• Achieving closer alignment with individual customs and cultures through country specific Shared Services
• Creating clearer reporting and governance structures by leveraging the capabilities of HR Information Systems

Charles-Henry Duroyon, Global HR Systems Director, Faurecia