9.00 - 9.30
Coffee and Registration

9.30 – 9.45
Introduction & Opening Address by Conference Chair
Fiona Colquhoun – Director and Mediator, CEDR

09.45– 10.15
Building Effective Dispute Resolution Systems

• How effective dispute resolution systems contribute to best practice employment environments
• Working with clients and their stakeholders to manage conflict
• Case studies: Achieving cost and other savings for
  individuals and employers

Graham Massie – CEDR Director, Consultancy and Mediator, CEDR

10.15 – 10.45
Navigating the Dispute Legal Framework

• Using mediation to help reduce workplace conflict and
  employment disputes
• Mediation policies – legal risks to employers
• How mediation fits in with the statutory dispute
  resolution procedure
• How employment tribunals approach mediation

Guy Hollebon – Head of Employment Law, Bevans Solicitors

10.45 – 11.15
Knowledge Share Networking Session

This is your chance to discuss and debate the nitty gritty
issues and seek solutions to streamline your dispute
resolution process. Split into roundtable groups to
brainstorm and discuss with your peers:

• What dispute resolution challenges are you facing in your organisation?
• How are line managers best supported in dealing with grass-roots dispute resolution?
• Key questions you would like to have addressed during the concluding Question Time

11.15 – 11.45
Coffee, Exhibition and Networking

11.45 - 12.25
WORKSHOP A
Successful Dispute Resolution in Unionised Environments

• Proficiently managing stakeholder relations
• Effectively collaborating with unions to resolve workplace disputes

Oshin Nevin – Head of HR, Metroline

12.25 – 12.30
Swap Workshops

12.30 – 13.10
WORKSHOP B
Effectively Integrating Mediation Practices into
Dispute and Grievance Policy

• Gaining a comprehensive understanding of the role
  of workplace mediation
• Creating a best-practice dispute and grievance policy
• Trouble-shooting the implementation of revised dispute and grievance procedures

Michael Griffin – Executive Director of HR, King’s College
Hospital NHS Trust

13.10– 14.10
Lunch, Exhibition & Networking

14.10– 14.35
Keynote Speaker
A Holistic Approach to Dispute Resolution and Mediation

• Creating ‘safety valves’: Best practice people
  management and EAP support
• Creating an internal case study and trialling a mediation to resolve dispute
• Staged implementation of mediation: Rolling out amended dispute resolution policy throughout the business

John Harker – Head of HR and Corporate Affairs,
Citi Markets and Banking EMEA

14.35– 15.00
Improving Mediation Practice: How to Make
Mediation Work in Your Organisation

• Why do the most successful companies use mediation?
• How can your company harness the incredible potential of mediation?
• Why are professional standards for mediators so
  important?
• What can you do to embed mediation effectively into your organisation?

David Liddle – Director, Total Conflict Management

15.00 – 15.25
Dispute Resolution as a Key Part of Organisational
Culture

• Examining dispute resolution as an integral feature of organisation culture
• Assessing the ups and downs of dispute resolution and mediation
• Building on the opportunities and reducing the threats

George Lepine – Head of HR, Legal Services Commission

15.25 – 15.40
Questions and Discussion with Speakers

15.40 - 16.10
Question Time

Our expert panel of speakers will discuss and answer
questions posed by you and your peers, including feedback
from the earlier Knowledge Share Networking Session
Panel Members include:

• Wendy Gay – Director of Workforce and Education,
  Lewisham Hospital NHS Trust
• John Harker – Head of HR and Corporate Affairs,
  Citi Markets and Banking EMEA
• Tony Stafford – Deputy Director of the Employment Relations - Dispute Resolution, Department for Business, Enterprise and Regulatory Reform (BERR)

16.10
Close of Conference