Programme

Smart Cards & e-Government Conference
Consumer Choice and Accessing Public Services - The Role of Smart "Citizen" Cards & e-Government in Public Sector Reform

Day one

Session 1: The Policy Background

Keynote Address
Rt Hon Stephen Byers MP

• Overview of Labour's public service reform agenda
• Transforming access to government services

Public Services & ICT - An Overview of the Use of ICT in Reforming Public Services
Alexandra Jones, Associate Director, The Work Foundation

• What role can ICT play in transforming public services?
• What kind of ICT is most appropriate for different services?
• How can ICT projects be implemented more effectively

Session 2: Overview of Current Activity

Government Connect Update
Paul Davidson, e- Government Advisor, Sedgemoor District Council

• Authentication & access

Citizen Cards - The New Business Case
Richard Tyndall, Principal Consultant at Mouchel Parkman and Programme Manager for the National Smartcard Project.

• Overview of the new business case study
• Importance of citizen identity management across a spectrum of e-enabled government systems
• Possibilities created by new technologies
• Identifying quality service improvements and avoiding counting future costs

Inclusivity and Personalised Access
Chris Oulds, The Alco Group

• Compliance with the Data Protection Act
• Engaging people from different groups
• Avoiding stigmatising people with benefits

Session 3: Policy Development

There is a choice of three different policy seminars in this session. Click on one of the three links below to skip to the relevant section:

• A. Youth & Education

• B. Health & Welfare

• C. Transport

A. Youth & Education

Youth Opportunity Card
Christina Tudor, Team Leader, Youth Opportunity Card Policy Development, Department for Education and Skills

• Update on Youth Matters
• The DfES's new youth card - building onto existing cards
• Planning and assessing the pilots

National Youth Agency
Tom Wylie, Chief Executive Officer, National Youth Agency

• Overview of current activity
• Connecting cards with other forms of youth provision;
• Connecting cards with young people's participation in service design and delivery
• Connecting cards with Europe.

Smartcard Case Study - Glasgow Young Scot/Kidz Card
Jackie Dodson, Card Services Manager, Glasgow Young Scot

• Engaging young people and providing them with access to council services
• Allowing young people to input in and be consulted on council services
• Bringing council services together - partnership is key to the cards' success

A SMARTcard Way to Improve Young People's School Performance
Case Study - Derwentside District Council
Nick Tzamarias, Policy Manager, Derwentside District Council

B. Health & Welfare

Introduction & Key Issues
Claudia Wood, Research Fellow, Social Market Foundation

• Providing patients with a more accessible care system
• ICT the key to integrated health and social care provision
• Balancing the risks of digitally held data

Changing the Delivery of Medical and Social Care
Andrew Haw, Chair, Association of IT Professionals in Health & Social Care (ASSIST)

• The Broader use of ICT in Health Services
• Changing policies
• Reforming technology in the NHS

InfoCare System for Health and Welfare Services
Lawrence Faulkner, Director, Burall InfoSmart Ltd

• Measuring the quality of delivered homecare
• Exploring the use of smartcards to help meet the aims of the 2005 Green Paper

Smart Technology for Citizen Health & Welfare - Case study with Suffolk County Council
Geoff Doggett, Suffolk e-Services Card Manager, Mid Suffolk District Council

C. Transport

Introduction & Overview of ICT in Transport Services. Key Issues and Policy Options
Nick Illsley, Chief Executive, Transport Direct

Reflections on Applying Smart Technology to a Complex System
Louise Brett, Head of Financial Services Strategy, Deloitte

• Moving over to smart-ticketing
• Achieving integration and driving efficiency
• Adding on more applications

Key Issues - The ITSO Specification
Peter Stoddart, Head of Marketing, ITSO

• ITSO - the industry standard in transport
• ITSO - its relevance outside transport
• ITSO - where is it today?

Case Study - London Oyster Card
Richard Thomas, Business Manager - Oyster Card Team, Transport for London

• Next generation of the Oyster Card
• New applications and building on the Oyster Card platform

Session 4: End of Day Overview & Debate

Where can the citizen-card contribute to public policy across the different sectors?

Conference Dinner

After Dinner Address
David Willetts MP, Shadow Education Secretary

• Consumer Choice and Public Service Reform - How far should we go?

Day two

Session 5: Three Perspectives on the Impact of National ID Cards on e-Government

Introduction by Conference Chair
Councillor Paul Bettison, Bracknell Forest Council

Keynote Address
Andy Burnham MP, Parliamentary Secretary Responsible for ID cards and Passports, Home Office

Overview of the National ID cards Programme
Stephen Harrison, Head of Policy - UK Passport Service and Identity Cards Programme, Home Office

The Impact of ID Cards on Local e-Government and Citizen Cards
Alistair Carmichael, Liberal Democrat Shadow Home Affairs Spokesman

Session 6: Policy Versus Technology Driven Solutions

Policy not Technology Driven Solutions - Smartcards a Means to an End, Not the End in Itself
Janice Morphet, Advisor Local e-Government Team Office of the Deputy Prime Minister

• Single sign up and ease of access for consumers
• Making councils work more efficiently to the preferences of consumers
• Creating personalisation and a two-way relationship between councils and consumers

Addressing the Real Problem - Operation of Public Services
Peter Tomlinson, Iosis Associates
Alan Leibert, Director, The Alco Group

• Getting the relationship right between policy makers and engineers
• Putting together the right team
• Separating investment spending from revenue funding

International Case Study of a Government Welfare Citizen Card
International Smart Card Operator

• Is there still a role for paper vouchers?
• Delivering efficiency and low cost services

Session 7: Policy, Technology, Transitions and Take-up

The Journey to Smart Cards - Managing the Transition
Paul Tsang, Principal Consultant, Serco Consulting

• Selecting the right scheme - innovation or operational simplicity?
• Needing more than procurement; Bringing the vision to reality
• Enabling community amidst the change - the impact of new schemes

The Benefits of Implementing e-Payments for Local Authorities
Julian Hubbersgilt, ePay National Project Manager, London Borough of Hammersmith and Fulham

• Costs and benefits of implementing e-Pay
• Achieving these benefits
• A practical guide to increasing take-up for e-payment services

Smartcards in the Private Sector - Reward and Loyalty Schemes
Voucher Association Member (TBC)

• The success of reward and loyalty cards in the private sector
• Can this success be replicated for public service citizen cards?

Session 8: Addressing the Digital Divide

Making a Connection with the Community
Helen McQuillan, Strategic Support Advisor, Improvement and Development Agency

• Addressing the Digital Divide - promoting social and digital inclusion
• Meeting the e-enablement requirements
• Advantages of using technology to provide 'access for all'

Case Study - Making use of Smart-Enabled Kiosks
Carol Smith, Project manager, Sheffield City Council

• Putting the building blocks in place
• Piloting an e-voting scheme using kiosks

Closing Keynote
Ann Rossiter, Director, Social Market Foundation

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